Join Us Today
Due to expansion, we are currently seeking young & talented sales & service staff to be part of this team. If you feel that you have the substance for a good customer service staff, we want you.
| Job Responsibilities: | |||
| • | Perform Level 1 and 2 diagnosis and rectification where possible, and escalate relevant issues by dispatching the appropriate engineers to the customer site to attend the case. | ||
| • | Providing phone/email/remote support to customers on issues with Multifunction Printer (MFP), Network Printers, PC and Network issues. | ||
| • | Handle incoming customers’ calls and emails on incidents reported by customers. | ||
| • | Perform ticket creation, updating, assigning, and closing of incident tickets. | ||
| • | Perform system monitoring functions. | ||
| • | Handle warranty claim. | ||
| • | Generate helpdesk reports and other administrative stuffs. | ||
| • | Respond timely and accurately to all customer enquiries. | ||
| Job Requirements: | |||
| • | Degree with at least 3 years of relevant Helpdesk experiences; preferably in similar industry. | ||
| • | Good knowledge on Help Desk operations / support including incident management. | ||
| • | Those with experience in LAN & WLAN networking have an added advantage. | ||
| • | Good in TCP/IP and Mail Server configuration knowledge. | ||
| • | Strong knowledge in Microsoft Words, Excel and PowerPoint. | ||
| • | Strong knowledge and passion in troubleshooting Network, Hardware & Software. | ||
| • | Strong knowledge of Window OS & Mac OS. | ||
| • | Ability to communicate effectively, calmly, and patiently with both technical and non-technical customer including internal groups. | ||
| • | Possess excellent listening, rationalization and problem-solving skills. | ||
| • | Responsible, mature, independent and possesses positive working attitude while working under pressure and a willingness to learn new technologies. | ||
| What We Offer: | |||
| • | Monday to Thursday 8.00am to 6.00pm | ||
| • | Friday 8.30am to 5.30pm | ||
| If you are interested, please email us your resume with a recent photograph to hr@digifort.com.sg. Please indicate clearly your contact details, reason for leaving each employment, date of availability, current & expected salary. | |||
| *We thank you for your interest; only shortlisted candidates will be notified. | |||
